Return and Refund Policy

This policy explains when you can cancel, what to do if something is wrong with your order, and how refunds work for orders and doctor appointments on this website and in the Poultry Maker app. It is part of our Terms and Conditions.

Once a refund is approved, we process it within 7–10 working days.

• Paid online: the money is returned to the method you paid with through SSLCommerz, such as your bKash, Nagad or Rocket account or your card.
• Cash on delivery: we contact you to arrange how the money is returned to you.

• You can cancel an order from My orders (আমার অর্ডার) until it has been shipped.
• If you paid online and cancel before shipping, you receive a full refund within 7–10 working days.
• If you chose cash on delivery, nothing has been charged, so there is nothing to refund.
• Once an order has been shipped it cannot be cancelled.

If an item arrives damaged or is not what you ordered, or something is missing from your order, contact us as soon as possible. Tell us your order number and what is wrong, and add photos if you can.

We will review your request and tell you the outcome. If a refund is approved, it is processed within 7–10 working days.

We deliver within 2–3 days inside Dhaka and 3–5 days outside Dhaka after your order is confirmed. If your order has not arrived in that time, contact us. If we cannot deliver an order you paid for online, you receive a full refund within 7–10 working days.

You receive a full refund within 7–10 working days if:

• you were charged, but your order or appointment was not confirmed;
• you were charged more than once for the same order or appointment; or
• a product sold out while your payment was being confirmed, so we cannot supply it.

If we or the doctor cancel your appointment, you receive a full refund of the consultation fee within 7–10 working days. To cancel or change an appointment yourself, call our office.

Contact us with your order number, or the doctor and date of your appointment, and the reason for your request.

Poultry Maker is provided by Equipment Trade International. You can send us a message from the Support screen in the Poultry Maker app.

• Address: Gomipur Bazar, Kholeya, Sadar, Rangpur Sadar PS, Rangpur-5400, Bangladesh